苹果应用商店有陷阱自动续费用户不知情

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近日，有读者张小姐向记者反映说，近期她莫名遭遇了一次iTunes Store的被消费。记者通过苹果服务中心联系到了iTunes Store的有关工作人员，对方的解释是，张小姐购买的应用程序带有“自动续费”设置。

　　近日，有读者张小姐向记者反映说，近期她莫名遭遇了一次iTunes Store的被消费。“要不是设置了信用卡的消费提示短信，我至今都还不知道自己已经被消费了。”

　　被扣费后发现自己被“续费”了

　　张小姐介绍，最近连续两次收到来自信用卡服务中心的消费提示信息，消费金额分别是1元和6元，当时她感到纳闷，这段时间自己根本就没进行过任何网上交易，哪里来的消费记录？最初她担心自己的信用卡账户被盗了，便立即致电信用卡服务中心，结果发现这两笔被消费都是来自iTune 账户的扣费。随后她又联系苹果服务中心，对方通过邮件给她的答复是：其中扣除的1元是预扣费并未实际扣费，第二笔6元是她在App Store 订购杂志的续费扣款。张小姐纳闷，她当时只是进行了当月杂志的订购，至于是否要续订，服务商没有和她进行过确认，自己也没有提出过相关申请，他们怎么能擅自扣费？

　　记者通过苹果服务中心联系到了iTunes Store的有关工作人员，对方的解释是，张小姐购买的应用程序带有“自动续费”设置。相关自动设置他们在条款中有说明，但考虑到网友的疏忽，他们目前已经撤销了这笔交易，并退回款项。这位工作人员一再强调，“根据 App Store 条款和条件的规定，所有项目一旦售出，均不退换的。本次退款实属争取到的一次政策例外的情况。” 当记者问到，为什么在续订前不提醒时，这位客服表示，目前很多应用是没有续费提醒的，用户如果不想续费，只能在查阅相关条款后，自行进入Store账号进行手动关闭“自动续费”。

　　苹果对续费通知无明确规定

　　记者根据这位工作人员的提示，进入苹果官方网站，在“技术支持”选项下找到了“iTunes Store：购买和管理自动续费的订阅选项中”条款，其中对于所谓的自动续费只有一条简单说明：“一些来自 App Store上的第三方内容提供商，会在应用软件提供购买自动续费订阅功能。”至于用户如何获知自己是否购买了“自动续费”服务，上面也只用了一句话来说明：“如果您在符合条件的应用软件上购买了自动续费的订阅，它将列在‘账户信息屏幕’的‘管理 App 订阅’部分下方。” 至于这“自动续费”服务是否必须注明，或者在扣费前是否需要提醒订购者等等实质性问题，条款中都未提到。

　　一位从事iOS 开发的技术人员向记者透露，苹果对“自动续费”的管理相对比较松散。目前带有“自动续费”功能的应用主要是杂志和图书，虽然有些应用在软件说明中已表明会进行自动续费，但很多用户并不清楚“只要对当期的电子杂志付费，就同时被默认为是对自动续费模式授权”这样的做法。“几乎没有自动续费应用会在扣费前与用户进行确认，苹果对这方面没有具体要求。如果有用户提出异议，他们就做退款处理，再提醒客户去手动关闭自动续费功能。”同时，这位技术人员还透露，在这个过程中，作为提供平台方，续订所得利润苹果与供应商3:7分账。

　　律师说法

　　那么，苹果的这种自动扣费不通知的做法是否合法？上海泛洋律师事务所律师刘春泉表示，以前手机用户经常会遇到被擅自扣费的情况，对此我国的工信部就曾出台过一个“二次确认规则”，要求运营商即便有协议，也必须做到在执行扣费前，用短信或电话形式与客户本人进行再确认。而这种二次确认规则对于新型的应用购买模式同样适用。此外，软件说明作为一种格式合同，虽然有效，但其中提到“自动续费”这类涉及到消费者权益的内容时，应该要做出醒目标识。

标签: 苹果应用商店陷阱自动续费用户不知情