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云硬盘Bug致文件损坏:用户索赔千万腾讯愿赔14万 - 站长搜索
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云硬盘Bug致文件损坏:用户索赔千万腾讯愿赔14万

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2018-08-06 11:34:06 转载来源: 快科技

(原标题:腾讯云物理硬盘固件Bug致用户文件损坏:提供37倍赔偿遭拒) 8月6日,腾讯云官微发布关于用户“前沿数控”数据完整性受损及腾讯云补偿措施的说明 。据悉,近日,腾讯云用户“前沿数控”平台一块操作系统云盘,因受所在物理硬盘固件版本Bug导致的静默错误(写入数据和读取出来的不一致)影响,文件系统元数据损坏

(原标题:腾讯云物理硬盘固件Bug用户文件损坏:提供37倍赔偿遭拒)

8月6日,腾讯云官微发布关于用户“前沿数控”数据完整性受损及腾讯云补偿措施的说明 。

据悉,近日,腾讯云用户“前沿数控”平台一块操作系统云盘,因受所在物理硬盘固件版本Bug导致的静默错误(写入数据和读取出来的不一致)影响,文件系统元数据损坏。

腾讯云表示,监控到异常后,第一时间向用户告知故障状态,并立即组织文件系统专家并联合厂商技术专家尝试修复数据。虽经多方努力,最终仍有部分数据完整性校验失败。

经过分析,该硬盘静默错误是在极小概率下被触发,腾讯云随即对固件版本有Bug的硬盘全部进行下线处理,确保相关隐患全部排出。

为此,腾讯提出了“赔偿+补偿”总金额达到136,469元的解决方案,是该用户在腾讯云平台中用云金额的37倍

不过,“前沿数控”基于自身评估就此次故障对腾讯云提出了11,016,000元的索赔要求。腾讯云称,这远远高于其能够提供的方案,这也是双方目前未能达成一致的主要原因。

腾讯云称, 未来杜绝概率极低的意外事故发生,在做好云平台数据备份保障外,也按照行业惯例在相关协议中提醒用户对自身重要数据,尤其是用户信息、程序代码、网页素材等进行数据本地备份。这次故障中,“前沿数据”也表示目前没有任何本地本分数据用来恢复。

腾讯云表示,将继续与“前沿数据”保持沟通,帮助其进行业务恢复,如果最终用户倾向于寻求以法律诉讼方式解决争议,也将积极配合用户在法律框架下得到公平公正的解决方案。


标签: 硬盘 Bug 文件 损坏 用户 索赔 千万 腾讯 愿赔


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