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滴滴将投资1亿元人民币在江西上饶建大型客服中心

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2017-11-29 19:31:05 转载来源: 网易科技报道

11月29日消息,滴滴出行创始人兼CEO程维表示将投资1亿在上饶建立数千坐席的大型客服中心。并在该中心建设滴滴客服大脑――全业务全流程监控和调度中心(TPCC),能针对异常信息及时预警,自动调度更多资源保障用户问题的及时接起,帮助业务更快推出有效的解决方案

11月29日消息,滴滴出行创始人兼CEO程维表示将投资1亿在上饶建立数千坐席的大型客服中心。并在该中心建设滴滴客服大脑――全业务全流程监控和调度中心(TPCC),能针对异常信息及时预警,自动调度更多资源保障用户问题的及时接起,帮助业务更快推出有效的解决方案。


据悉,滴滴与江西省上饶市人民政府签订战略合作框架协议,共同推动上饶信息化、互联网、新能源产业发展。在新能源层面,滴滴希望建设面向未来的新能源汽车服务体系,此前也已与全球能源互联网发展合作组织(GEIDCO)合资成立全球新能源汽车服务公司,希望推动全球新能源汽车的普及,助力能源绿色低碳转型和可持续发展。

程维在演讲中表示,“未来的汽车和交通产业会向着共享、智能和新能源的方向发展,也希望能和家乡以及家乡的更多汽车企业一起,共同推动产业变革,赢得未来。”(彭丽慧)

标签: 滴滴 投资 1亿元 人民币 江西 上饶 大型 客服中心


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