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顺丰快递这项指标太霸气:月均申诉率1.9件,远低业界 - 站长搜索
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顺丰快递这项指标太霸气:月均申诉率1.9件,远低业界

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2017-08-26 11:05:09 转载来源: IThome

顺丰控股发布的最新财报显示,2017年上半年公司营业收入321.61亿元,同比增长23.28%;实现净利润为18.84亿元,同比增长7.47%。根据公告,2017年上半年,顺丰控股实现快件业务量13.73亿票,同比增长20.54%

顺丰控股发布的最新财报显示,2017年上半年公司营业收入321.61亿元,同比增长23.28%;实现净利润为18.84亿元,同比增长7.47%。

根据公告,2017年上半年,顺丰控股实现快件业务量13.73亿票,同比增长20.54%。其中时效、经济产品仍为公司支柱业务,营收占比分别为67.71%、20%,同比均有所增长。

除散单客户外,顺丰控股目前活跃月结客户数量为71.27 万,同期增长24.03%。其中,销售额百万以上大客户收入占比持续提升,较上年同期增长4.7 个百分点。

在客单价方面,2017年上半年客单价同比有所提升,主要是由于冷运和重货的占比逐渐增加,这些新业务的客单价较标准快递高。

在客户投诉方面,数据显示,2017年上半年,顺丰控股月平均申诉率1.9件(每百万件快递有效申诉数量),低于全国平均的7.15件。

同时,公告称,上半年顺丰的研发投入共计3.4亿元,主要集中在物流无人机、智能硬件、智能服务、智能包装、智慧云仓等方面

值得注意的是,顺丰在飞行支持项目上的投入正在加大。日前,顺丰80亿元定增落定,其中超三成资金用于飞行支持项目。顺丰表示,目前公司共有飞行员367人,自有飞机已达39架;未来3年内,自有机队将达到54架。在航权时刻方面,截止2017年6月30日,顺丰航空共有超过100对时刻,覆盖全国(含港澳台)37个大中城市。

此外,顺丰还拥有310个中转场,其中24个中转场已投入使用全自动分拣系统,最大中转场全自动分拣能力峰值可达15万件/小时。

标签: 顺丰 快递 这项 指标 霸气 月均 申诉率 1.9件 远低


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