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超时扣费5元 滴滴取消订单要慎重 - 站长搜索
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超时扣费5元 滴滴取消订单要慎重

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2015-11-18 18:09:15 转载来源: 网络整理/侵权必删

【亿邦动力网讯】11月18日消息,日前有用户曝料称,滴滴出行打车取消订单要被扣5元钱。针对此事亿邦动力网联系了滴滴出行的相关负责人,负责人称,在5分钟之内取消订单其实是不扣费的,但五分钟之后司机已经在往乘客的目的地赶了一段距离,这个时候乘客如果取消订单的话,司机赶路的路程就白跑了,因此设置了5元“司机补偿金”

【亿邦动力网讯】11月18日消息,日前有用户曝料称,滴滴出行打车取消订单要被扣5元钱。

滴滴取消订单要慎重:超时扣费5元

针对此事亿邦动力网联系了滴滴出行的相关负责人,负责人称,在5分钟之内取消订单其实是不扣费的,但五分钟之后司机已经在往乘客的目的地赶了一段距离,这个时候乘客如果取消订单的话,司机赶路的路程就白跑了,因此设置了5元“司机补偿金”。

滴滴出行向亿邦动力网表示,订单取消时候,滴滴系统会通知用户超过5分钟会扣5元费用,并会告知司机距离乘客还会有多少距离。如果是因为司机的原因,导致迟迟没有接到乘客,或者因为交通情况导致长时间没有接到乘客,乘客可以跟司机协商取消订单,然后同滴滴出行客服反馈情况,就可以返还“补偿金”。

同时,滴滴还表示称,如果乘客遇到恶意拖拉,非正常情况司机不接客获取“补偿金”的行为,可直接向滴滴客服投诉,一经证实滴滴官方将对恶意司机进行处罚。

据悉,目前滴滴客服团队已经接近千人,业务也已经开通了巴士、顺风车、快车、出租车、专车、代驾和试驾七项服务。滴滴出行已在国内覆盖2.5亿的移动出行用户,在整体移动出行市场拥有超过80%以上的市场份额。

标签: 超时 扣费 5元 滴滴 取消 订单 慎重


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